Telehealth Consultation
Mr Pai offers telehealth consultations for all new patients with knee problems and or traumatic knee injuries. These are preferably undertaken via video conferencing but can also be performed over the phone.
In most situations, an appropriate treatment plan can be formulated using this method. Sometimes, a clinical examination is necessary. Mr Pai will inform you if this is required during your consultation.
High-quality healthcare in the comfort of your own home
How do I arrange a telehealth appointment?
Please contact the rooms on 03 8657 0595 or admin@vishalpai.com and we will help you organise a telehealth appointment.
How much does a telehealth consultation cost?
A new patient telehealth consultation fee is $250. Please note that part of the consultation fee will be reimbursed by Medicare but there will be an out-of-pocket charge. The consultation fee is payable when you are booking the appointment.
Are telehealth consultations confidential?
We use a telehealth provider that has end-to-end encryption and is secure. All data transmitted through your web browser is encrypted and no information is retained by the telehealth service.
How will Mr Pai perform my examination?
A complete clinical examination is not possible using telehealth. However, Mr Pai will be able to assess the way you walk, your knee alignment, the range of motion in your knees and whether your knee is swollen. In most cases, the combination of your history, imaging findings and a limited clinical examination will allow Mr Pai to provide you with a provisional plan for your condition. Sometimes, this may require an in-person assessment which will need to be arranged after your telehealth consultation.
What information will I need to provide to book a telehealth appointment?
Full name
Mobile number
Email address
Date of birth
Medicare card number
GP referral letter (this is required to book a telehealth consultation)
The location where you have had your radiology imaging
Once you have provided your details, an email will be sent confirming your appointment. This will contain a link that will direct you to our online telehealth portal.
Do I need to download any additional software?
No. Your telehealth consultation will be conducted using video conferencing using your web browser. This will work on a desktop (PC or Mac), Tablet, Android phone or iPhone. You do not need to download any additional applications or software.
Mr Pai can also provide a telephone consultation if you prefer.